Thank you for shopping at Pinnacle Displays. By placing an order on our
website, you signify your acceptance of the Terms and Conditions set forth
1. Returns: Sale of custom products
[including our Signature® displays with custom-printed graphic panels and
our Eclipse® display with custom-color fabric panels such as Apollo or
Bermuda] ARE FINAL and cannot be returned. Stock products [such as our
Eclipse® display with stock black, blue, or silver fabric panels] may be returned
only under the following conditions:
A) You must contact us to obtain a Return Authorization
Number and instructions. Returns without a Return Authorization Number
will not be accepted.
B) You must ship the product back WITHIN 3 BUSINESS DAYS OF
RECEIPT via a verifiable, traceable shipping service. The customer is
responsible for the cost of return shipping.
C) The product must be returned in the original shipping
container (i.e. original protective outer cardboard shipping box) and in NEW and unused condition.
D) ALL RETURNS WILL BE CHARGED A 25% RESTOCKING FEE. Shipping charges are not refundable.
E) Sales of THREE (3) OR MORE Eclipse® displays
with stock black, blue, or silver fabric panels ARE FINAL and cannot be
2. Open And Inspect Your Order Promptly On Receipt
A) Damaged or broken parts or items must be reported WITHIN 3
BUSINESS DAYS OF RECEIPT. If they are reported after three business days of
receipt, they will be handled via our standard warranty process.
B) Missing or incorrect parts or items must be reported WITHIN 3
BUSINESS DAYS OF RECEIPT.
3. Standard Limited One Year Warranty: Our trade show displays and
accessories are covered by a limited one year warranty. The warranty is for
manufacturing defects only, and is limited to defects in material or
workmanship under normal use and conditions, and is limited to the repair or
replacement of any defective part, and is limited to the original purchaser.
A) The warranty does not cover damage or product failure due to incorrect
use, mistreatment, failure to follow instructions, destruction, loss, theft
or vandalism, or unauthorized alteration.
B) In case of a warranty dispute, we reserve the right of final judgment
on the nature and cause of damage and the applicable warranty resolution.
C) Our displays are for indoor use only. Outdoor use voids the warranty.
D) Eclipse fabric panels may warp if exposed to heat. Panel warping is
not covered under warranty. Do not leave the display or shipping
case in the sun or exposed to elevated temperatures.
E) Damage to shipping cases due to shipping (broken latches, wheels, etc)
is not covered under warranty. Insure your display when shipping and contact
the shipping company for any shipping damage claims.
F) Light bulbs are not covered under warranty.
G) Should you have a problem during the warranty period, please contact
us to receive a Warranty Repair Authorization Number and return
instructions. Returns without a Warranty Repair Authorization will not be
accepted. The customer is responsible for shipping the item needing warranty
service to us. Upon receipt, inspection, and verification of warranty
coverage, we will make necessary repairs or replace the product. We will
then provide return shipping via FedEx Ground to continental US addresses
only. Should expedited service be
required, additional cost will be responsibility of the customer. Return
shipping costs to Hawaii, Alaska, and outside of the United States are the
responsibility of the customer. Should the
claim not be covered by our warranty, we will provide an estimate to repair
and return product to the customer at the customer's expense.
4. OUR DISPLAYS ARE FOR INDOOR USE ONLY.
5. ECLIPSE® display (fabric panels) production time:
Eclipse® displays with STOCK fabric colors [black, monarch blue, or steel
gray] ship within one business day.
Eclipse® displays with CUSTOM fabric colors ship in 7
business days. Orders for 3 or more displays (stock or custom colors) may
require additional production time. Please check with us in advance.
6. SIGNATURE® display (custom-printed panels) production time:
Producing a Signature® display is a multi-step process. It involves
receiving your print-ready design, printing a 1/4-scale color proof,
shipping your proof to you, receiving your proof approval, producing your
display, and shipping your display to you. Listed below are our STANDARD
production times and our optional RUSH production
times. Please note - Improperly prepared customer design files, any
design change requests, and/or delayed proof approval will delay display production.
STANDARD Signature® Display Production:
1) Proof printing: 2 business days (assuming properly prepared print-ready
customer design files).
2) Proof shipping: FREE 2nd Day
proof shipping (2 business days in transit).
3) Proof approval: timing determined by the customer, any design changes
4) Display production: 10 business days AFTER
CUSTOMER PROOF APPROVAL.
5) Display shipping: FREE ground
shipping (1 to 5 days in transit from zip 93111 depending on your location). Priority Overnight or 2nd Day Air
shipping is additional.
Overall time required is 3 weeks PLUS display shipping,
assuming a print-ready customer design and that the printed proof is approved within 1 day
of receipt with no changes. We always recommend submitting your design and order
earlier to allow extra time.
RUSH Signature® Display Production
Options and Additional Charges:
1) RUSH proof printing & shipping ($50): 1 business day
for proof printing (assuming print-ready
customer design files), proof is then shipped via FedEx Priority Overnight
2) Proof approval: timing determined by the customer, any design changes
3) RUSH display production ($300): 3 business days (starting AFTER
customer proof approval).
4) Display shipping:
FREE ground shipping (1 to 5 days in transit from zip 93111 depending on
your location). Priority Overnight or 2nd Day Air
shipping is additional.
Overall time require with both RUSH proof printing & shipping and
RUSH display production is 5 business days PLUS display shipping,
assuming a print-ready customer design and that the printed proof is approved THE
SAME DAY IT IS RECEIVED with no changes. Total proof and display RUSH charge is $350.
Expedited display shipping is additional.
7. Production Delays: We may on rare occasion experience
production delays, and do not warranty or guarantee any production times.
We will inform you as soon as possible of any delays and will work with you
as possible to minimize their impact.
8. Temporarily Out-Of-Stock Accessories and Substitutions: In the
rare event that an optional accessory item (i.e. lights, shelving, etc) is
temporarily out-of-stock, the accessory item will be shipped separately and
as soon as possible. For lights bulbs, we may substitute different wattage
bulbs depending on availability.
9. Shipping: We generally ship via FedEx Ground, FedEx
Ground, or UPS Air unless otherwise specified. These services are reliable, traceable, and
time-in-transit specific. Ground from our facility in California
takes 1-5 business days depending on your location. Overnight or 2nd Day Air shipping
is available for an additional charge.
We will always email you tracking information for your order
after it ships.
A: Delays during shipping - we are not responsible for delays in transit during
shipping. Orders may not be returned due to delays during shipping.
B: Missing or lost shipments - let us know if your order
becomes missing or lost during shipment. We must file and settle a
claim with the shipping carrier prior to shipping a replacement.
C: Damaged in shipping - you must notify us within 3 business
days of receipt of any damage due to shipping. Keep all original
packaging. We must file and settle a claim with the shipping carrier
prior to taking any action.
D. Free Ground Shipping Offer - any "free ground shipping"
offer applies only to shipment to the lower 48 continental United States.
10. Sales tax: Shipments to California are charged
California sales tax.
11. Payment: We accept VISA, MasterCard, American Express,
and checks. After you place your order on our website, you will
immediately receive an order confirmation / invoice via email. When
you place your order on our website, you can choose to (1) provide your
credit card on-line, (2) phone us with your credit card after you receive
your email confirmation, or (3) send us a check after you receive your email
confirmation. We must receive your payment prior to producing and
shipping your display.
12. Order Acceptance Policy: Your submission of an order
and/or receipt of an order confirmation, automated or otherwise, does not
signify our acceptance of such order. Pinnacle Displays Inc reserves the right
to cancel any order that we deem necessary, at our sole discretion,
regardless of the order status or whether you have received a confirmation
of the order. We reserve the right to require additional information from
you before accepting or processing any order.
13. Limited Lifetime Display Frame Warranty: Our trade
show display frames are covered by a limited lifetime display frame warranty
provided by the manufacturer. The warranty is limited to defects in material
or workmanship under normal use and conditions, and is limited to the repair
or replacement of any defective part. The warranty applies to the display
frame only, and is limited to the original purchaser. See Section 3G above
for the warranty process.
14. Disclaimer and Limitation of Liability: Except for
our Standard Limited One Year Warranty and our Limited Lifetime Display Frame Warranty stated above, Pinnacle Displays
makes no representations or warranties, either express or implied, of any
kind with respect to products sold on this site, and further expressly
disclaims all warranties, express or implied, of any kind with respect to
products sold on this site, including but not limited to, merchantability
and fitness for a particular purpose. You agree that the sole and exclusive
maximum liability to Pinnacle Displays Inc arising from any product sold on this
website shall be the price of the product ordered. In no event shall
Pinnacle Displays Inc, its officers, employees or other representatives be
liable for special, indirect, consequential, or punitive damages related to
15. Copyrights and Trademarks: All materials appearing on
PinnacleDisplays.com are the sole property of Pinnacle Displays, Inc, unless
specified otherwise. Such materials protected by this copyright include, but
are not exclusive to, any and all text; any and all images (including icons,
logos, and other graphics); and any and all design elements of the website
(including assembly and arrangement). You may use the content of PinnacleDisplays.com for no other purpose than shopping on this site,
placing an order on this site, or for conducting other tasks associated
directly with, and for the sole purpose of, shopping on this site or placing
an order on this site. Unauthorized use of the materials appearing on
PinnacleDisplays.com may violate copyright, trademark and other applicable
laws and could result in criminal or civil penalties. Such unauthorized use
includes, but is not exclusive to, copying, reproducing, republishing,
modifying, uploading, transmitting, or distributing any of such materials
without the prior written consent of Pinnacle Displays, Inc.
16. Security: Our e-store uses a dedicated SSL
certificate with state-of-the-art 128-bit digital encryption.
track of your order. If you have cookies disabled, you can still
complete your order, but if you leave the e-store at any time prior to
completing your order, you will loose all of your shopping cart data, and it
will need to be reentered.
18. Privacy: Any information you supply to us will be kept
completely confidential. It will never be sold or shared with any