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Terms and Conditions

 

Thank you for shopping at Pinnacle Displays. By placing an order on our website, you signify your acceptance of the Terms and Conditions set forth herein.

1.  No Returns: All of our Eclipse® and Signature® displays are made to order, and ALL DISPLAY SALES ARE FINAL. We are not able to accept returns or provide exchanges. Because all of our displays are made to order, orders cannot be cancelled or changed after they have been processed and released for production. Please ensure you are ordering the correct display.

2.  Open And Inspect Your Order Promptly On Receipt
   A) Shipping damage - any damaged or broken parts or items due to shipping must be reported WITHIN 3 BUSINESS DAYS OF RECEIPT. We will need to document the damage and file a claim with the shipping carrier prior to taking any action.
   B) Missing, incorrect, or defective parts or items - any missing, incorrect, or defective parts or items must be reported WITHIN 3 BUSINESS DAYS OF RECEIPT. After confirming and documenting the issue, we will ship replacement parts via Ground shipping.  Any defective parts reported after three business days of receipt must be handled via our standard warranty process.

3.  Shipping:  We generally ship via Federal Express or UPS.  Both of these shippers provide reliable, traceable, and time-in-transit specific shipping.  Ground shipping from our facility in California takes 1-5 business days depending on your location.  Overnight or 2nd Day Air shipping is available for an additional charge.  We will email you tracking information for your order after it ships.
   A:  Delays during shipping -  we are not responsible for delays in transit during shipping. We are not able to guarantee shipping transit times and do not provide refunds for delays in transit.
   B:  Missing or lost shipments - let us know if your order becomes missing or lost during shipment.  We must file and settle a claim with the shipping carrier prior to shipping a replacement.
   C:  Damaged in shipping - you must notify us within 3 business days of receipt of any damage due to shipping.  Keep all original packaging.  We must file and settle a claim with the shipping carrier prior to taking any action.
   D.  Free Ground Shipping Offer - any "free ground shipping" offer applies only to shipment to the lower 48 continental United States.

4.  Production and/or Order Processing Delays:  We may on rare occasion experience production delays and/or order processing delay, and do not warranty or guarantee any production or order processing times.  We will inform you as soon as possible of any delays and will work with you as possible to minimize their impact.

5. Temporarily Out-Of-Stock Accessories: In the rare event that an optional accessory item (i.e. lights, shelving, etc) is temporarily out-of-stock, the accessory item will be shipped separately and as soon as possible.

6.  Signature Display Limited One Year Warranty: Our Signature display and its accessories are covered by a limited one year warranty. The warranty is for manufacturing defects only, and is limited to defects in material or workmanship under normal use and conditions, and is limited to the repair or replacement of any defective part, and is limited to the original purchaser.
  A) The warranty does not cover damage or product failure due to incorrect use, mistreatment, failure to follow instructions, destruction, loss, theft or vandalism, or unauthorized alteration.
  B) In case of a warranty dispute, we reserve the right of final judgment on the nature and cause of damage and the applicable warranty resolution.
  C) The Signature display is for indoor use only. Outdoor use voids the warranty.
  D) Damage to shipping cases due to shipping (broken latches, wheels, etc) is not covered under warranty. Insure your display when shipping and contact the shipping company for any shipping damage claims. Light bulbs are not covered under warranty.
  E) Signature Display Frame Limited Lifetime Warranty: The Signature display frame is covered by a limited lifetime warranty. The warranty is limited to defects in material or workmanship under normal use and conditions, and is limited to the repair or replacement of any defective part. The warranty applies to the display frame only, and is limited to the original purchaser.
  F) Signature warranty process: Should you have a problem during the warranty period, please contact us to receive a Warranty Repair Authorization Number and return instructions. Returns without a Warranty Repair Authorization will not be accepted. The customer is responsible for shipping the item needing warranty service to us. Upon receipt, inspection, and verification of warranty coverage, we will make necessary repairs or replace the product. We will then provide return shipping via FedEx Ground to continental US addresses only. Should expedited service be required, additional cost will be responsibility of the customer. Return shipping costs to Hawaii, Alaska, and outside of the United States are the responsibility of the customer. Should the claim not be covered by our warranty, we will provide an estimate to repair and return product to the customer at the customer's expense.

7.  Eclipse Display Limited One Year Warranty: The Eclipse display and its accessories are covered by a limited one year warranty provided by the original manufacturer. The warranty is for manufacturing defects only, and is limited to defects in material or workmanship under normal use and conditions, and is limited to the repair or replacement of any defective part, and is limited to the original purchaser.
  A) Eclipse warranty coverage and service is provided by the original manufacturer, and is subject to and limited by their terms and conditions.
  B) The Eclipse warranty guarantees the quality and function of the product when used in the correct manner as illustrated on the product’s instructions. The warranty guarantees repair or replacement when product failure is due to manufacturing defects. The warranty does not cover damage or product failure due to incorrect use, mistreatment, failure to follow instructions, destruction, loss, theft or vandalism, or unauthorized alteration. The warranty does not cover accidental or unintentional breakage that was not due to a manufacturing defect.
  C) In case of a warranty dispute, we reserve the right of final judgment on the nature and cause of damage and the applicable warranty resolution.
  D) The Eclipse display is for indoor use only. Outdoor use voids the warranty.
  E) Eclipse fabric panels may warp if exposed to heat. Panel warping is not covered under warranty. Do not leave the display or shipping case in the sun or exposed to elevated temperatures. Damage to shipping cases due to shipping (broken latches, wheels, etc) is not covered under warranty. Insure your display when shipping and contact the shipping company for any shipping damage claims. Light bulbs are not covered under warranty.
  F) Eclipse Display Frame Limited Lifetime Warranty: The Eclipse display frame is covered by a limited lifetime warranty provided by the original frame manufacturer. The warranty is limited to defects in material or workmanship under normal use and conditions, and is limited to the repair or replacement of any defective part. The warranty applies to the display frame only, and is limited to the original purchaser.
  G) Eclipse warranty process: Should you have a problem during the warranty period, please contact us to receive a Return Authorization number and instructions. Returns without a Return Authorization will not be accepted. The customer is responsible for shipping the item to and from the warranty service center. Upon receipt, inspection, and verification of warranty coverage, the item will be repaired or replaced. The Eclipse warranty is limited to parts and labor only; shipping costs are the responsibility of the customer. Should expedited service be required, additional cost will be the responsibility of the customer. Should the claim not be covered by warranty, a quote will be provided to repair and return the item to the customer at the customer's expense.

8.  OUR DISPLAYS ARE FOR INDOOR USE ONLY.   

9.  Sales tax:  Shipments to California are charged California sales tax.

10.  Payment:  We accept VISA, MasterCard, American Express, and checks.  After you place your order on our website, you will immediately receive an order confirmation / invoice via email.  When you place your order on our website, you can choose to (1) provide your credit card on-line, (2) phone us with your credit card after you receive your email confirmation, or (3) send us a check after you receive your email confirmation.  We must receive your payment prior to producing and shipping your display.

11.  Order Acceptance Policy:  Your submission of an order and/or receipt of an order confirmation, automated or otherwise, does not signify our acceptance of such order. Pinnacle Displays Inc reserves the right to cancel any order that we deem necessary, at our sole discretion, regardless of the order status or whether you have received a confirmation of the order. We reserve the right to require additional information from you before accepting or processing any order.

12.  Disclaimer and Limitation of Liability:  Except for the Limited One Year Warranty and the Limited Lifetime Display Frame Warranty stated above, Pinnacle Displays makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site, and further expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Pinnacle Displays Inc arising from any product sold on this website shall be the price of the product ordered. In no event shall Pinnacle Displays Inc, its officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to products sold.

13.  Copyrights and Trademarks: All materials appearing on PinnacleDisplays.com are the sole property of Pinnacle Displays, Inc, unless specified otherwise. Such materials protected by this copyright include, but are not exclusive to, any and all text; any and all images (including icons, logos, and other graphics); and any and all design elements of the website (including assembly and arrangement). You may use the content of PinnacleDisplays.com for no other purpose than shopping on this site, placing an order on this site, or for conducting other tasks associated directly with, and for the sole purpose of, shopping on this site or placing an order on this site. Unauthorized use of the materials appearing on PinnacleDisplays.com may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Such unauthorized use includes, but is not exclusive to, copying, reproducing, republishing, modifying, uploading, transmitting, or distributing any of such materials without the prior written consent of Pinnacle Displays, Inc.

14.  Security: Our e-store uses a dedicated SSL certificate with state-of-the-art 256-bit digital encryption.

15.  "Cookies":  Our e-Store uses cookies to keep track of your order.  If you have cookies disabled, you can still complete your order, but if you leave the e-store at any time prior to completing your order, you will loose all of your shopping cart data, and it will need to be reentered.

16.  Privacy:  Any information you supply to us will be kept completely confidential.  It will never be sold or shared with any other company.

 

Signature® and Eclipse® are registered trademarks of Pinnacle Displays, Inc.
© 1997-2017 Pinnacle Displays Inc
http://www.pinnacledisplays.com