|
Thank you for shopping at Pinnacle Displays. By placing an order on our
website, you signify your acceptance of the Terms and Conditions set forth
herein.
1. Returns: Sale of custom or made-to-order products [including
our Signature® displays with custom-printed graphic panels, our
Eclipse® displays with custom-color fabric panels such as Beach
or Charcoal, and all Eclipse 10ft Premium WAVE displays regardless of fabric
color] ARE FINAL and cannot be returned. Stock products [such
as our standard Eclipse displays with stock black, blue, or gray
fabric panels] may be returned
only under the following conditions:
A) You must contact us WITHIN 3 BUSINESS DAYS OF RECEIPT to
obtain a Return Authorization Number and instructions. Returns without
a Return Authorization Number will not be accepted.
B) You must ship the product back WITHIN 3 BUSINESS DAYS OF
RECEIPT via a verifiable, traceable shipping service. The customer is
responsible for the cost of return shipping.
C) The product must be returned in the original shipping
container (i.e. original protective outer cardboard shipping box) and in NEW
and unused condition.
D) ALL RETURNS WILL BE CHARGED A 25% RESTOCKING FEE.
Shipping charges are not refundable.
E) Sales of THREE (3) OR MORE Eclipse displays
with stock black, monarch blue, or steel gray fabric panels ARE FINAL and
cannot be returned.
2. Open And Inspect Your Order Promptly On Receipt
A) Damaged or broken parts or items must be reported WITHIN 3
BUSINESS DAYS OF RECEIPT. If they are reported after three business days of
receipt, they will be handled via our standard warranty process.
B) Missing or incorrect parts or items must be reported WITHIN 3
BUSINESS DAYS OF RECEIPT.
3. Signature Display Limited One Year Warranty: Our Signature display
and its
accessories are covered by a limited one year warranty. The warranty is for
manufacturing defects only, and is limited to defects in material or
workmanship under normal use and conditions, and is limited to the repair or
replacement of any defective part, and is limited to the original purchaser.
A) The warranty does not cover damage or product failure due to incorrect
use, mistreatment, failure to follow instructions, destruction, loss, theft
or vandalism, or unauthorized alteration.
B) In case of a warranty dispute, we reserve the right of final judgment
on the nature and cause of damage and the applicable warranty resolution.
C) The Signature display is for indoor use only. Outdoor use voids the warranty.
D) Damage to shipping cases due to shipping (broken latches, wheels, etc)
is not covered under warranty. Insure your display when shipping and contact
the shipping company for any shipping damage claims. Light bulbs are not covered under warranty.
E) Signature Display Frame Limited Lifetime Warranty: The Signature display frame
is covered by a limited lifetime warranty. The warranty is limited to
defects in material or workmanship under normal use and conditions, and is
limited to the repair or replacement of any defective part. The warranty
applies to the display frame only, and is limited to the original purchaser.
F) Signature warranty process: Should you have a problem during the warranty
period, please contact us to receive a Warranty Repair Authorization Number
and return instructions. Returns without a Warranty Repair Authorization
will not be accepted. The customer is responsible for shipping the item
needing warranty service to us. Upon receipt, inspection, and verification
of warranty coverage, we will make necessary repairs or replace the product.
We will then provide return shipping via FedEx Ground to continental US
addresses only. Should expedited service be required, additional cost will
be responsibility of the customer. Return shipping costs to Hawaii, Alaska,
and outside of the United States are the responsibility of the customer.
Should the claim not be covered by our warranty, we will provide an estimate
to repair and return product to the customer at the customer's expense.
4. Eclipse Display Limited One Year Warranty: The Eclipse
display and
its accessories are covered by a limited one year warranty provided by the
original manufacturer. The warranty is for
manufacturing defects only, and is limited to defects in material or
workmanship under normal use and conditions, and is limited to the repair or
replacement of any defective part, and is limited to the original purchaser.
A) Eclipse warranty coverage and service is provided by the original
manufacturer, and is subject to and limited by their terms and conditions.
B) The Eclipse warranty guarantee the quality and function of the product
when used in the correct manner as illustrated on the product’s
instructions. The warranty guarantees repair or replacement when product
failure is due to manufacturing defects. The warranty does not cover damage or product failure due to incorrect
use, mistreatment, failure to follow instructions, destruction, loss, theft
or vandalism, or unauthorized alteration. The warranty does not cover
accidental or unintentional breakage that was not due to a manufacturing
defect.
C) In case of a warranty dispute, we reserve the right of final judgment
on the nature and cause of damage and the applicable warranty resolution.
D) The Eclipse display is for indoor use only. Outdoor use voids the warranty.
E) Eclipse fabric panels may warp if exposed to heat. Panel warping is
not covered under warranty. Do not leave the display or shipping
case in the sun or exposed to elevated temperatures. Damage to shipping cases due to shipping (broken latches, wheels, etc)
is not covered under warranty. Insure your display when shipping and contact
the shipping company for any shipping damage claims. Light bulbs are not covered under warranty.
F) Eclipse Display Frame Limited Lifetime Warranty: The Eclipse display frame
is covered by a limited lifetime warranty provided by the original frame
manufacturer. The warranty is limited to defects in material or workmanship
under normal use and conditions, and is limited to the repair or replacement
of any defective part. The warranty applies to the display frame only, and
is limited to the original purchaser.
G) Eclipse warranty process: Should you have a problem during the warranty
period, please contact us to receive a Return Authorization number
and instructions. Returns without a Return Authorization
will not be accepted. The customer is responsible for shipping the item to
and from the warranty service center. Upon receipt, inspection, and verification
of warranty coverage, the item will be repaired or replaced. The Eclipse warranty is
limited to parts and labor only; shipping costs are the responsibility of
the customer. Should expedited service be required, additional cost will
be the responsibility of the customer. Should the claim not be covered by warranty,
a quote will be provided to repair and return the item to the customer at the customer's expense.
5. OUR DISPLAYS ARE FOR INDOOR USE ONLY.
6. Production and/or Order Processing Delays: We may on rare occasion experience
production delays and/or order processing delay, and do not warranty or guarantee any production
or order processing times.
We will inform you as soon as possible of any delays and will work with you
as possible to minimize their impact.
7. Temporarily Out-Of-Stock Accessories and Substitutions: In the
rare event that an optional accessory item (i.e. lights, shelving, etc) is
temporarily out-of-stock, the accessory item will be shipped separately and
as soon as possible. For lights bulbs, we may substitute different wattage
bulbs depending on availability.
8. Shipping: We generally ship via FedEx Ground, FedEx
Express, UPS
Ground, or UPS Air unless otherwise specified. These services are reliable, traceable, and
time-in-transit specific. Ground from our facility in California
takes 1-5 business days depending on your location. Overnight or 2nd Day Air shipping
is available for an additional charge.
We will always email you tracking information for your order
after it ships.
A: Delays during shipping - we are not responsible for delays in transit during
shipping. Orders may not be returned due to delays during shipping.
B: Missing or lost shipments - let us know if your order
becomes missing or lost during shipment. We must file and settle a
claim with the shipping carrier prior to shipping a replacement.
C: Damaged in shipping - you must notify us within 3 business
days of receipt of any damage due to shipping. Keep all original
packaging. We must file and settle a claim with the shipping carrier
prior to taking any action.
D. Free Ground Shipping Offer - any "free ground shipping"
offer applies only to shipment to the lower 48 continental United States.
9. Sales tax: Shipments to California are charged
California sales tax.
10. Payment: We accept VISA, MasterCard, American Express,
and checks. After you place your order on our website, you will
immediately receive an order confirmation / invoice via email. When
you place your order on our website, you can choose to (1) provide your
credit card on-line, (2) phone us with your credit card after you receive
your email confirmation, or (3) send us a check after you receive your email
confirmation. We must receive your payment prior to producing and
shipping your display.
11. Order Acceptance Policy: Your submission of an order
and/or receipt of an order confirmation, automated or otherwise, does not
signify our acceptance of such order. Pinnacle Displays Inc reserves the right
to cancel any order that we deem necessary, at our sole discretion,
regardless of the order status or whether you have received a confirmation
of the order. We reserve the right to require additional information from
you before accepting or processing any order.
12. Disclaimer and Limitation of Liability: Except for
the Limited One Year Warranty and the Limited Lifetime Display Frame Warranty stated above, Pinnacle Displays
makes no representations or warranties, either express or implied, of any
kind with respect to products sold on this site, and further expressly
disclaims all warranties, express or implied, of any kind with respect to
products sold on this site, including but not limited to, merchantability
and fitness for a particular purpose. You agree that the sole and exclusive
maximum liability to Pinnacle Displays Inc arising from any product sold on this
website shall be the price of the product ordered. In no event shall
Pinnacle Displays Inc, its officers, employees or other representatives be
liable for special, indirect, consequential, or punitive damages related to
products sold.
13. Copyrights and Trademarks: All materials appearing on
PinnacleDisplays.com are the sole property of Pinnacle Displays, Inc, unless
specified otherwise. Such materials protected by this copyright include, but
are not exclusive to, any and all text; any and all images (including icons,
logos, and other graphics); and any and all design elements of the website
(including assembly and arrangement). You may use the content of PinnacleDisplays.com for no other purpose than shopping on this site,
placing an order on this site, or for conducting other tasks associated
directly with, and for the sole purpose of, shopping on this site or placing
an order on this site. Unauthorized use of the materials appearing on
PinnacleDisplays.com may violate copyright, trademark and other applicable
laws and could result in criminal or civil penalties. Such unauthorized use
includes, but is not exclusive to, copying, reproducing, republishing,
modifying, uploading, transmitting, or distributing any of such materials
without the prior written consent of Pinnacle Displays, Inc.
14. Security: Our e-store uses a dedicated SSL
certificate with state-of-the-art 256-bit digital encryption.
15. "Cookies": Our e-Store uses cookies to keep
track of your order. If you have cookies disabled, you can still
complete your order, but if you leave the e-store at any time prior to
completing your order, you will loose all of your shopping cart data, and it
will need to be reentered.
16. Privacy: Any information you supply to us will be kept
completely confidential. It will never be sold or shared with any
other company. |
