Pinnacle Displays - terms and conditions

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Terms and Conditions

Thank you for shopping at Pinnacle Displays. By placing an order on our website, you signify your acceptance of the Terms and Conditions set forth herein.

1. ECLIPSE^® display (fabric panels) production time:
Eclipse^® displays with STOCK fabric colors [black, imperial blue, or silver] ship within one business day. Eclipse^® displays with CUSTOM fabric colors ship in 7 business days. Orders for 3 or more displays (stock or custom colors) may require additional production time. Please check with us in advance.

2. SIGNATURE^® display (custom-printed panels) production time:
Producing a Signature^® display is a multi-step process. It involves receiving your print-ready design, printing a 1/4-scale color proof, shipping your proof to you, receiving your proof approval, producing your display, and shipping your display to you. Listed below are our STANDARD production times and our optional RUSH production times. Please note - Improperly prepared customer design files, any design change requests, and/or delayed proof approval will delay display production.

STANDARD Signature^® Display Production:

1) Proof printing: 2 business days (assuming properly prepared print-ready customer design files).
2) Proof shipping: FREE 2nd Day proof shipping (2 business days in transit).
3) Proof approval: timing determined by the customer, any design changes add time.
4) Display production: 10 business days AFTER CUSTOMER PROOF APPROVAL.
5) Display shipping: FREE ground shipping (1 to 5 days in transit from zip 93111 depending on your location). Priority Overnight or 2nd Day Air shipping is additional.
Overall time required is 3 weeks PLUS display shipping, assuming a print-ready customer design and that the printed proof is approved within 1 day of receipt with no changes. We always recommend submitting your design and order earlier to allow extra time.

RUSH Signature^® Display Production Options and Additional Charges:

1) RUSH proof printing & shipping ($50): 1 business day for proof printing (assuming print-ready customer design files), proof is then shipped via FedEx Priority Overnight (included).
2) Proof approval: timing determined by the customer, any design changes add time.
3) RUSH display production ($300): 3 business days (starting AFTER customer proof approval).
4) Display shipping: FREE ground shipping (1 to 5 days in transit from zip 93111 depending on your location). Priority Overnight or 2nd Day Air shipping is additional.
Overall time require with both RUSH proof printing & shipping and RUSH display production is 5 business days PLUS display shipping, assuming a print-ready customer design and that the printed proof is approved THE SAME DAY IT IS RECEIVED with no changes. Total proof and display RUSH charge is $350. Expedited display shipping is additional.

3. Production Delays: We may on rare occasion experience production delays, and do not warranty or guarantee any production times. We will inform you as soon as possible of any delays and will work with you as possible to minimize their impact.

4. Shipping: We generally ship via FedEx Ground or FedEx Express unless otherwise specified. Both are reliable, traceable, and time-in-transit specific. Ground from our facility in California takes 1-5 business days depending on your location. Overnight or 2nd Day Air shipping is available for an additional charge. We will always email you tracking information for your order after it ships.
   A: Delays during shipping - we are not responsible for delays in transit during shipping. Orders may not be returned due to delays during shipping.
   B: Missing or lost shipments - let us know if your order becomes missing or lost during shipment. We must file and settle a claim with the shipping carrier prior to shipping a replacement.
   C: Damaged in shipping - you must notify us within 3 business days of receipt of any damage due to shipping. Keep all original packaging. We must file and settle a claim with the shipping carrier prior to taking any action.
   D. Free Ground Shipping Offer - any "free ground shipping" offer applies only to shipment to the lower 48 continental United States.

5. Sales tax: Shipments to California are charged California sales tax.

6. Payment: We accept VISA, MasterCard, American Express, and checks. After you place your order on our website, you will immediately receive an order confirmation / invoice via email. When you place your order on our website, you can choose to (1) provide your credit card on-line, (2) phone us with your credit card after you receive your email confirmation, or (3) send us a check after you receive your email confirmation. We must receive your payment prior to producing and shipping your display.

7. Returns:    Sale of custom products [including our Signature^® displays with custom-printed graphic panels and our Eclipse^® display with custom-color fabric panels such as Apollo or Bermuda] ARE FINAL and cannot be returned. Stock products [such as our Eclipse^® display with stock black, blue, or silver fabric panels] may be returned only under the following conditions:
   A) You must contact us to obtain a Return Authorization Number and instructions. Returns without a Return Authorization Number will not be accepted.
   B) You must ship the product back WITHIN 3 BUSINESS DAYS OF RECEIPT via a verifiable, traceable shipping service. The customer is responsible for the cost of return shipping.
   C) The product must be returned in the original shipping container and in NEW and unused condition.
   D) ALL RETURNS WILL BE CHARGED A 25% RESTOCKING FEE. Shipping charges are not refundable.
   E) Sales of THREE (3) OR MORE Eclipse^® displays with stock black, blue, or silver fabric panels ARE FINAL and cannot be returned.

8. Order Acceptance Policy: Your submission of an order and/or receipt of an order confirmation, automated or otherwise, does not signify our acceptance of such order. Pinnacle Displays Inc reserves the right to cancel any order that we deem necessary, at our sole discretion, regardless of the order status or whether you have received a confirmation of the order. We reserve the right to require additional information from you before accepting or processing any order.

9. Limited Lifetime Display Frame Warranty: Our trade show display frames are covered by a limited lifetime display frame warranty provided by the manufacturer. The warranty is limited to defects in material or workmanship under normal use and conditions, and is limited to the repair or replacement of any defective part. The warranty applies to the display frame only, and is limited to the original purchaser.

10. Disclaimer and Limitation of Liability: Except for the Limited Lifetime Display Frame Warranty stated above, Pinnacle Displays makes no representations or warranties, either express or implied, of any kind with respect to products sold on this site, and further expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this site, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to Pinnacle Displays Inc arising from any product sold on this website shall be the price of the product ordered. In no event shall Pinnacle Displays Inc, its officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages related to products sold.

11. OUR DISPLAYS ARE FOR INDOOR USE ONLY.

12. Copyrights and Trademarks: All materials appearing on PinnacleDisplays.com are the sole property of Pinnacle Displays, Inc, unless specified otherwise. Such materials protected by this copyright include, but are not exclusive to, any and all text; any and all images (including icons, logos, and other graphics); and any and all design elements of the website (including assembly and arrangement). You may use the content of PinnacleDisplays.com for no other purpose than shopping on this site, placing an order on this site, or for conducting other tasks associated directly with, and for the sole purpose of, shopping on this site or placing an order on this site. Unauthorized use of the materials appearing on PinnacleDisplays.com may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. Such unauthorized use includes, but is not exclusive to, copying, reproducing, republishing, modifying, uploading, transmitting, or distributing any of such materials without the prior written consent of Pinnacle Displays, Inc.

13. Security: Our e-store uses a dedicated SSL certificate with state-of-the-art 128-bit digital encryption.

14. "Cookies": Our e-Store uses cookies to keep track of your order. If you have cookies disabled, you can still complete your order, but if you leave the e-store at any time prior to completing your order, you will loose all of your shopping cart data, and it will need to be reentered.

15. Privacy: Any information you supply to us will be kept completely confidential. It will never be sold or shared with any other company.